2nd Line Engineer
Job Description
2nd Line IT Support Engineer (Contract)
Location: Cheltenham
Contract Length: 3 Months
Rate: £200 per day (Inside IR35)
Working Pattern: Full-time
Our client, a leading organisation within their sector, is looking for an experienced 2nd Line IT Support Engineer to join their IT team on an initial 3-month contract.
This is a hands-on support role where you'll provide 2nd line technical support across a broad Microsoft environment, helping to maintain business-critical systems and deliver an excellent user experience.
You'll work closely with end users, service desk teams and infrastructure engineers, resolving technical issues, supporting ongoing IT projects and ensuring day-to-day IT operations run smoothly.
What You'll Do:
Provide 2nd line support for hardware, software and networking issues
Troubleshoot and resolve escalated incidents and service requests
Support Windows 10/11, Microsoft 365 and Active Directory environments
Assist with device builds, deployments and user onboarding
Support system upgrades, patching and maintenance activities
Manage and update support tickets in line with agreed service levels
Document technical solutions and contribute to knowledge base improvements
Escalate complex issues to senior technical teams where required You'll be working within a busy support environment where strong technical troubleshooting skills and excellent customer service are essential.
What We're Looking For:
Previous experience in a 2nd Line Support Engineer or IT Support role
Strong knowledge of Microsoft Windows and Microsoft 365
Experience supporting Active Directory and user administration
Good understanding of networking fundamentals including DNS, DHCP and TCP/IP
Experience with hardware troubleshooting and device deployments
Strong problem-solving skills and attention to detail
Excellent communication and stakeholder management skills The ideal candidate will be proactive, adaptable and comfortable working within a fast-paced IT support environment.
Why Join?
Immediate-start contract opportunity
Competitive day rate of £200 per day (Inside IR35)
Exposure to a broad range of technologies
Collaborative and supportive IT team
Opportunity to contribute to ongoing IT projects and improvements Apply now to join a busy IT function and make an immediate impact within a dynamic technical environment
Job Summary
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