1st Line Support Technician

Full Time Warwickshire IT Job Pro UK

We are looking to recruit a 1st Line Support Technician, to join our successful and expanding IT Support company based near Warwick, with opportunities to broaden your skills in a role that offers new challenges every day?

Day to Day duties will be to provide 1st line technical support via Telephone, Email and Remote Assistance from our offices based in Barford, Warwick, supporting our customers with a range of support queries, which will require the successful candidate to possess the following skills;

Windows 10 Operating Systems and Support

Apple OS Support

Working experience of Microsoft Office Suite

Office 365 admin

Google Workspace and user management

Active Directory and user account management

PC & Laptop repairs

The following experience would be advantageous, but not essential;

Familiar with Windows Server Operating Systems

An understanding of Server Roles & Services – Active Directory, Group Policy, DNS, DHCP etc

Apple VPP, DEP & MDM management

Experience with LAN, WAN & TCP/IP technologies

Experience configuring and managing VPN connectivity

Main Duties:

Diagnose priority/impact of incoming cases promptly for the customer and the user.

Log helpdesk tickets and escalate as required.

Update progress of assigned tickets and close when resolved.

Review tickets daily and assist with any issues and / or provide progress updates to customers.

The ideal 1st Line Support Engineer will have experience working within a similar role or having worked for an MSP would be advantageous. Possession of any IT qualification including MCP/Comptia A+ would be desirable but not required.

As a person you will require the following qualities:

Strong communication skills both written and verbally

Essential ‘can do’ attitude and driven to learn, progress and succeed.

Keen to expand your knowledge in key technologies and an interest in technology developments and standards.

Problem solver

Must have excellent documentation skills

Be capable of escalating calls to the Senior Engineers when appropriate

Full Clean Driving Licence and the ability to travel

This is an exciting opportunity for someone who enjoys working in an active, fast-moving environment, has good interpersonal, fault finding and diagnostic skills.

The annual starting salary is circa £18k, Pension Contributions and travel costs/mileage paid

We are committed to safeguarding and promoting the welfare of children. Applicants will be required to undertake pre-employment checks, such as an Enhanced Disclosure and Barring Service (DBS) Check.


To apply for this job please visit itjobpro.co.uk.