1st Line Support Technician
Competitive salary of £20,000 – £22,000 and benefits including 22 Days Holiday, Pension Scheme, Bupa Private Medical, Birthday vouchers and a fantastic working environment.
Working for an award-winning Legal Firm in Redhill, this is a superb opportunity for an IT Support Assistant. They offer an exceptional working environment, with a fantastic reputation.
Working alongside the established IT team the suitable candidate will be providing 1st Line Support to all users on all current software, networking and telephony issues working to a timely manner providing a first-class customer service.
This is varied and diverse role where candidates will be required to travel in-between sites, so a driving license is ideal, though not essential.
IT Support Assistant – Duties:
Assist in the update and maintenance of the Intranet
To manage the Phone Manager software (Mitel/Horizon) to ensure that users are correctly logged in to their phone, setting up new starters/de-activating leavers, setting up voicemails and managing desk moves
Manage in-house and bespoke software including Equitrac and Bighand
Manage and maintain hardware including photocopiers and laptops
Manage routers/comms cabinet/switches/PCs and local network issues including wireless network / access points
Provide back up to the Information Systems Manager regarding primary to backup data line failover tests at all locations
Raising and monitoring issues with third party suppliers as appropriate ensuring a response within a reasonable time frame
Assist users in the setup of Skype/Teams and other online meetings/webinars/video conferencing
Assist users with the correct and secure copying of files from both inside and outside of Citrix/local PC to external drives/CDs as requested
Assisting in induction and desk side training for new users on all software packages and systems
Ensure the permissions on secure contact/clients/matters are set up correctly within Peppermint (Internal database) and any related network/SharePoint folders are secured correctly and fully tested
Monitor the operations support dashboard for any issues with the internal database (Peppermint issues and approvals and work with the internal development team to resolve any failures or irregularities
Complete IT set up checklists for all new staff/staff changes/leavers
The Successful IT Support Assistant will have:
A minimum of 12 months 1st Line Technical Support Experience
Able to demonstrate good general IT knowledge and ability
Any experience of providing support for bespoke software would be an advantage, as would any experience of training users.
Experience with Windows Servers, VBA, CRM and HTML, O365 would be an advantage. Experience of working within the Legal Sector would be an advantage
A commitment to quality and a logical approach to work
Fantastic user facing / customer service skills and the ability to communicate well with all levels of user within an organisation.
A good standard of education.
This is a fantastic opportunity to work for an outstanding organization based in Redhill. Career progression, excellent benefits and training are on offer for the right, motivated and dedicated professional. Apply Now!
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