IT Job Pro

1st Line Support Technician

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Job Description

Here at Elevation Recruitment Group we are pleased to be working with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician.

** Site based role Monday to Friday – license & own vehicle require as some potential travel **

My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment!

Key Duties & Responsibilities:

Respond to incoming support requests via phone, email, or ticketing system in a timely manner
Diagnose and resolve technical issues related to hardware, software, and network connectivity
Provide step-by-step guidance and instructions to clients for problem resolution
Escalate complex issues to the appropriate support teams when necessary
Document all support interactions and resolutions accurately in our ticketing system
Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences
Assist with the setup and configuration of new hardware and software as needed
We are keen to speak with Tech savvy professionals who possess the following skills & experience:

Proven experience as a 1st Line Support Technician or similar customer focussed role
Strong technical knowledge of hardware, software, operating systems, and peripherals
Proficiency in PC builds, upgrades, and configurations
Familiarity with printer maintenance and troubleshooting
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
Ability to diagnose and resolve technical issues independently or with minimal supervision
Familiarity with ticketing systems and IT service management best practices
Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus
If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you

Job Summary

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Sheffield Location
IT Job Pro

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