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1st Line Support Engineer

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Job Description

Job Title: 1st Line Support Engineer
Location: Duxford
Salary: £25,000 – £28,000 per annum
Benefits: Increasing Holiday with service, Pension, Employee Assistance Program, Discretionary Bonus Scheme

Cooper Lomaz are excited to offer a career opportunity with a global company who have an office based in the UK. We are supporting the business in a search for a 1st Line Support Engineer to join their team, to provide support for their internal IT and Infrastructure.

Role Overview:

This internal 1st Line Support Engineer role is based on-site at their head office, providing support to inbound tickets and walk-ins, relating to their software, hardware, and infrastructure. The role will be troubleshooting networks, hardware and software, deploying new equipment for end users, setting up new hardware like printers and networks, and maintaining the company’s asset management.

Role Responsibilities:

Provide IT Support at 1st to 2nd line level.
Deploy new hardware for new end users, or upgrades to current employees.
Troubleshoot, diagnose and fix issues relating to the business's Hardware, Software and infrastructure.
Monitor the companies’ systems, ensuring continuous availability.
Maintain the company’s asset management.Required Skills:

Experience with Active Directory, Office 365 and working with Windows operating systems.
Experience in delivering outstanding customer service, and translating technical talk to non-technical-minded colleagues.
Proven background in delivering IT support, Troubleshooting and deployment of new equipment.Shift Pattern:

This role is 100% onsite and will require you to hold access to your own transport, due to the location of the office.
Want to know more about this role? APPLY TODAY

We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

Job Summary

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Duxford Location
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