1st Line Support

Full Time West Yorkshire IT Job Pro UK

We have an amazing opportunity for you to become part of an extremely successful and leading UK windows and doors manufacturer based in Bradford. You can become part of their busy head office team and play a critical part in their IT support department.

Monday – Friday 9am-5pm

Role and Responsibilities

To provide first and second line IT support on a busy IT helpdesk.

Taking calls from internal customers in a professional manor with focus on customer service.
Capturing and logging key detail in the IT helpdesk software.
Where possible and appropriate resolving issues immediately whilst on the call.
Working through open tickets on the IT helpdesk.
Escalating problems to senior colleagues when resolution is proving difficult.

Technologies & Experiences:

Windows 7, 8 and 10

Windows Server 2008 & 2016

Microsoft Office 07, 13, 16 & O365

Citrix VDI & VPN

Cisco VPN

Remote User Support

Network Troubleshooting

Networking Patching

PC Imaging

PC Installation

Printer Installation

Telephone Installation

Active Directory Management

Mobile Device Management

Incident Management

If you have the relevant experience and are available for an immediate start – apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To apply for this job please visit itjobpro.co.uk.