Job Description

Posted 3 weeks ago

An exciting opportunity has become available for an experienced First Line Helpdesk Technician for a large manufacturing company based in Barnsley. The ideal person would have a strong interest in IT and enjoy problem solving.

The role entails the logging and diagnosis of issues which can either be resolved or escalated to the appropriate team.

Responsibilities:

* Handle support requests via phone or ticketing system.

* Log, categorise and prioritise tickets accurately and according to urgency.

* Ensure that tickets are responded to in a timely manner.

* Escalate complex problems to the relevant team where required.

* Maintain an accurate record of issues and resolutions.

* Communicate effectively with the end user at each stage of the ticket.

* Setup and configuration of new mobile phones and handheld devices.

* Troubleshooting issues with hardware i.e. printers.

* Provide support for widely used software such as Microsoft Office and other standard applications.

* Provide support for in-house applications and systems across the business.

* Contribute to and update knowledge base documentation for common issues and fixes.

You must have:

* Excellent written and verbal communication skills with the ability to work both independently and part of a team.

* Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external.

* IT literate with the ability to learn in-house systems.

* Able to explain technical details clearly to non-technical users without using jargon.

* Analysis, research and problem-solving skills.

* Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure.

* Due to shift work own transport would be advantageous