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1st Line IT Support

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Job Description

Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features.

Key Responsibilities of a 1st Line IT Support:

To provide 1st line support to all staff in the company both internally/externally

Escalate calls where necessary to IT support on other client sites

To set-up staff on desk-tops, laptops, phones, MACs

To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised

To manage all technical assets and to liaise with finance on asset purchase, location and disposal

1st Line IT Details:

Salary: £23,000.00-£25,000.00 PA

20 days holiday plus bank holidays


Key Requirements of 1st Line IT Support:

Highly organised and focused in delivering a fast and high-quality support service

Experience with printer management

Technical qualifications

Knowledge of patch management

Knowledge of VOIP phones

Experience of Active Directory and Exchange user account management

Strong Administrative skills and experience in managing their own work-plan

Excellent written and verbal communication skills

Good customer facing skills

Experience of supporting Windows 7 and Office 365

1st line experience within a technical role ideally working for a managed Services Provider

For more information, please hit apply

Job Summary

Stourbridge, Dudley Location
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