1st Line IT Support
Job Description
Belmont Recruitment are currently looking for a 1st Line Support Assistant to join our NHS client on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.
Key Responsibilities
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Log, manage, and resolve IT support tickets
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Provide first-line technical support for hardware, software, and user accounts
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Use remote tools to troubleshoot issues
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Give clear, helpful advice to users of all technical levels
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Keep users updated and maintain ownership of open tickets
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Follow service desk processes and meet response times
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Support monitoring of IT systems and escalate issues where required
About You
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Good understanding of computers, software, and basic troubleshooting
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Excellent communication and customer service skills
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Able to stay calm under pressure and manage multiple tasks
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Organised, reliable, and keen to learn
Please apply with an up to date CV ASAP if this role would be of interest to you
Job Summary
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