Job Description

Posted 1 hour ago

1st Line IT Support Engineer
Location: Cheltenham
Salary: £28,000 – £32,000
Benefits: Training & development, career progression, wellbeing support, modern technology environment

Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham.
This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service.

What You'll Do:
Provide 1st line technical support via phone, email and remote support tools
Log, prioritise and manage support tickets through to resolution
Troubleshoot hardware, software and connectivity issues
Support Microsoft 365, Windows and cloud-based environments
Assist with user account administration and access management
Support device builds, deployments and onboarding activities
Maintain accurate documentation and ticket records
Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience.

What We're Looking For:
Previous experience within an IT Support, Service Desk or Helpdesk role
Knowledge of Microsoft Windows and Microsoft 365
Understanding of Active Directory and user account administration
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
A genuine passion for technology and learning Desirable Experience
Experience working within a Managed Service Provider (MSP)
Understanding of networking fundamentals including DNS, DHCP and TCP/IP
Exposure to Microsoft Azure or cloud technologies
Experience using service desk and remote support tools Why Join?
Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications.
Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression.
Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued.
Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services.
Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you