Job Description

Posted 3 weeks ago

On-Site IT Support Engineer (2nd Line)

Role: On-Site IT Support Engineer
Specialism: 2nd Line Support, Windows 11, Hardware, Desktop Support, Floor-Walking, Office 365, AD, Exchange, Networking, SCCM
Type: Contract
Duration: 3+ Months
Location: Stevenage
IR35 Status: Inside IR35
Pay Rate: £250 – £280 per day
Working Pattern: Thursday – Sunday (4 days per week)
Shift Pattern: Early (06:00am – 2:00pm) or Late (2:00pm – 10:00pm)
Start: ASAP / Urgent

On-Site IT Support Engineer (2nd Line)

CPS Group UK are delighted to be working with a leading organisation based in Stevenage to appoint an On-Site IT Support Engineer for an initial 3-month contract. The Engineer will provide 1st & 2nd Line IT Infrastructure support in a Windows 11 environment: supporting technologies including Office 365, Exchange, Active directory, BYOD/Mobile and deployment technologies (e.g. SCCM, WSUS).

This is an on-site, user and stakeholder facing role, so Engineers must be able to work on-site in Stevenage, Thursday to Sunday each week.

Role Requirements

* Provide 1st & 2nd Line on-site technical IT infrastructure support
* Support hardware issues and fixes (e.g. desktop, laptop printers, mobile)
* Communicate effectively with the customer and manage technical queries in line with company standards and SLA's
* Prioritise, and resolve technical queries and service requests
* Support the IT Manager with other (non-technical) site duties as requested
* Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues

Required Skills & Experience

* Previous experience working in an on-site IT Support role
* Demonstrable IT related problem-solving capabilities
* Highly professional and flexible attitude
* Excellent communication skills (written and verbal)
* Able to work both independently and as part of a team
* Strong working knowledge of Windows 11 (and associated support requirements)
* Strong working knowledge of technologies including:
o Active Directory
o Exchange
o Office 365
o iOS / Android / Mobile
o SCCM / WSUS
o Basic networking
o Comms room support

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

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