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We are looking for a customer-focused Desktop Engineer to support our client Intel, based on their site in Leixlip. This is an entry level position; however, the applicant should be technically competent, possess excellent written and face to face communication skills and be willing to collaborate with the wider Global I.T support teams.

This is a full-time position working Mon to Thurs-8AM – 4.30 PM & Fri 8AM-3.30PM

As a Desktop Engineer your responsibilities will include:

• Providing 1st and 2nd level laptop / desktop support
• Monitoring call management systems
• Providing support for; Walk-in Service Centre, Installs, Breakfix, Refresh, and Training Rooms
• Troubleshooting Office Software Issues
• Support Wireless office environment
• Participate in Project based assignments when required
• Participating in Hardware /OS Refresh activity adhering to strict PC refresh schedules
• Regular off-site visits to Intel Warehouse may be required
• Participating in weekly Audio-Visual proactive maintenance schedule when required, log and resolve issue

What we are looking for:

• Professional manor with excellent communication and organisational skills
• Ability to quickly adapt and learn.
• Excellent customer focus
• Team player
• Self-motivator with the ability to work under minimal supervision
• Hardware knowledge
• Experience in Refresh/Rollout activity
• Proficient knowledge of Windows OS (Windows 10. Windows 11 etc..) and the Microsoft Office suite
• Manual Handling Experience

Desirable experience:

• Safe pass certified
• Experience in a similar position is desirable

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:

• Flexible benefits including, private medial and health insurance, basic cover paid by employer
• Free eye test vouchers
• Company pension scheme
•  Income protection after 6 months’ service should you be off work due to serious illness
•  23 days holiday rising by 1 day per year to max 25
•  Option to purchase / sell additional holiday
•   Life insurance
• Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support

Apply now for consideration!

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