Job Description

Posted 6 days ago

Trade Floor Support Engineer
London – onsite (5 days per week)
12 month contract
Inside IR35
 
Job Description
Our client is recruiting a Trade Floor Support Engineer to provide dedicated in-person (‘on the floor’) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business.  The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times.  This role is expected to maintain operational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks.
 
Requirements

Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment
Experience with call-logging systems (i.e., ServiceNow)
Excellent customer-facing, interpersonal skills
Affinity with both technology and business processes
Ability to deal with business and IT management at all levels
Ability to prioritise in a demanding environment with multiple deliverables
Self-starter, reliable and able to work with minimum supervision
Strong knowledge of Windows OS, MS Office products (M365), Exchange, AD
Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, MarketView)
Knowledge of development/scripting tools (i.e., Excel, VBA, Java, Power Shell, MS Power Platform)
Knowledge of support, troubleshooting processes and ITIL certification a plus
Experience with Azure, Power BI combined with the above support experience is a plus.If you are interested, apply here