Role: Voice / Network Engineer
Location: Oxford or Southampton
Salary: £32 – 39K + Employee Benefits
We are seeking a talented Voice Engineer to join a busy Voice & Network Team based in a very high profile Public Sector setting.
This is a great time to join our Client, they provide a critical service at a local level and they have exciting technology plans in the pipeline providing opportunity for all IT support teams.
Within the network team, the voice engineers are responsible for the provisioning, deployment, configuration and administration of the voice estate. The ideal candidate will have experience working on large voice platforms and working with a busy 24/7, multimedia contact centre, working with voice service providers and have experience with legacy and future voice technologies.
You will play a key role in supporting the business-as-usual initiative responsible for resolving technical issues, assist with lifecycle management of existing solutions and carry out routine housekeeping and maintenance checks to maximize system availability. You will apply functional knowledge and technical support to the various network offerings and contribute towards innovative solutions to customers.
The successful candidate:
* 3+ years’ experience in resolving voice and network issues, experience to include: the configuration and support of customer’s voice networks – Experienced in working with different infrastructure technologies including Cisco IOS, Juniper JUNOS, Avaya CS1000, Avaya AACC6, Cisco Telepresence, Microsoft Teams, Microsoft Windows 8.1/10, Other VOIP PBX/contact centre exposure
* LAN’s & WANs, routers, switches, SIP, H323, ISDN, PSTN with a specialism in one or more areas acquired through academic qualification or further professional training and development.
* Experienced in supporting a multimedia contact centre environment desireable
* Demonstrate excellent troubleshooting skills to investigate, diagnose, and rectify issues relating to the infrastructure technologies
To apply for this job please visit itjobpro.co.uk.