Job Description

Posted 1 week ago

A successful software house in East Kilbride is looking to add a UX Researcher to the team. The company decided to modernise their product offerings by moving from desktop to cloud a few years. This digital transformation has gone really well and overall, the business has been doing great. They've got an exciting couple years ahead with new product releases coming up, intriguing collaborations with other companies in the sector and continuous improvements on existing products.

In terms of their design function, they're in a really interesting spot. Having introduced design-led thinking into the business a few years back, they've really seen it come into fruition over the last year or so and with that, the business has invested more and more into design. With this, they've expanded the team a few times and are now looking for a specialist UX Researcher to join as well.

As an organisation, they're one of the best at bringing graduate/junior talent in and investing into upskilling them but for this role, they're ideally looking for someone that can come in and hit the ground running. You will be joining a design team of 5 people and will be the companies first out and out UX Researcher. The Designers in the team have a mix of skills – some are more UX Design focused, and others are more UI Design focused. They all understand the importance of research and can do their bit within research but none of them are specialist UX Researchers, which is where you will come in to play.

As their first UX Researcher, you'll have a good amount of autonomy in terms of the research function. You'll be championed to apply and conduct whatever research method you think is best for whatever business problem you're trying to solve. The company have a lot of research-heavy work in the pipeline, so you'll have the opportunity to get involved in a lot of different stuff over the next few years.

As mentioned, the company have very much embraced the importance of design and with that, design is not only embedded into the software but into other areas such as sales, marketing and more – as it should be! With this, you'll be exposed to lots of different areas of the business and get to work closely with many different team members, which should be music to any UX Researcher's ears.

In terms of someone's background, they are pretty flexible. As mentioned, they're looking for someone to come in and hit the ground running, so they're looking for someone that already has some commercial experience behind them. They do have a preference for someone that has experience working in a product environment as that will help someone settle in the role a bit quicker. Personality-wise, they're looking for someone that is a good problem solver and someone that enjoys collaboration – as a business, this is something they're huge on, so they'd expect you to have a similar mindset. The design function has done really well to drive the culture from design, and they'd want you to continue to help drive this.

As mentioned, the company are based in East Kilbride but can be pretty flexible in terms of working. It's definitely not a fully remote role and they will expect some office commitment. If you're in the area, then they'd expect you to be in the office 2-3 times per week but if you're a bit further afield then they can be more flexible than this. They do have on-site team meetings a couple of times per month, which you'd be expected to attend. Salary on offer for the role is up to £45,000, which comes with a strong benefits package including a bonus scheme (10-15%), private healthcare and a good number of holidays.

If you're a UX Researcher that wants to work for a software company that truly sees the importance in design, then please apply and/or contact Jack Steven at Cathcart Technology