Job Description

Posted 3 weeks ago

User Researcher

£525 P/D Inside IR35

Fully remote

Active SC required

3 monthly rolling

We're looking for an experienced User Researcher to join our clients team and help shape meaningful, user‑centred services across the public sector.

In this role, you'll plan and conduct high‑quality user research that drives decision‑making and improves digital services for citizens. You'll work closely with multidisciplinary teams, ensuring insights are translated into clear, actionable recommendations.

Key Responsibilities

Lead user research activities across the full project lifecycle
Conduct interviews, usability testing, surveys, workshops and contextual research
Analyse findings and communicate insights in a clear, compelling way
Champion user needs and support the design of accessible, inclusive services
Collaborate with designers, product managers, developers and stakeholders
Contribute to continuous improvement of research practices and standards

About You

Proven experience as a User Researcher within the UK public sector
Strong understanding of GDS principles, service standards and accessibility requirements
Skilled in qualitative and quantitative methods
Confident engaging with a diverse range of users and stakeholders
Able to work autonomously and as part of a multidisciplinary delivery team