Technical Support – Virtualisation

We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Virtualisation Engineer.

The key objective of the role is the support and administration of the multi tenanted Virtualised estates in an efficient and timely manner such that SLA targets are met and customers are satisfied. The engineer will work within a team interfacing with other internal and external support teams. The relationship between teams and mindfulness of technical dependencies and consequences ensures impact to the customers’ business is minimal.

Key Responsibilities

• Monitoring and maintaining computer systems to agreed service levels

• Managing incidents and problems appropriately within agreed service levels

• Creating and performing authorised changes to customer environments, attending CABs

• Perform root cause analysis on reoccurring incidents

• Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites

• Scheduled patching of Virtualised environments

• Contribute to the continuous improvement programmes (SIPs / technical roadmaps) of all technology platforms across the datacentre

• Assist with acceptance into service, understanding the operational support requirements for all new implementations and enhancements/upgrades

• Engage with third party vendors (such as VMware, Microsoft or Citrix) and escalate when necessary

• Contributing to delivering team performance

• Participate in an on-call technical escalation process outside of UK business hours

• Ensure technical documentation is completed and updated to professional standards

Attributes of Successful Candidate

• Determined, can-do attitude

• Ability to work on own as well as part of a team

• Ability to work in a fast paced, deadline intensive environment

• Excellent customer service and organisation skills

• General technical awareness of hardware and software desktop environments and corporate structures

• Professional and presentable at all times

Skills Knowledge & Experience

The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Experience of working in a fast paced, dynamic environment with multiple customers and projects. Candidate ideally has experience of working in a large solution provider with a rapidly expanding customer base.

Essential Skills

• Detailed technical knowledge of MS Directory Services, VMWare, Hyper-V and storage technologies backed with practical experience in a corporate environment preferably serving customers

• Technical knowledge of virtualisation technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, SRM, SCVMM, Hyper-V)

• Appropriate certifications in core technology platforms (MS, VMware and Hyper-V)

• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary issues

• Strong background with network, compute and storage technologies in large-scale deployments

• Minimum 3 years’ experience providing support to enterprise level clients

• Ability to work under pressure and to tight deadlines

• Extensive technical experience with Microsoft Windows server operating systems

Desirable Skills

• An understanding Citrix technologies (XenApp, XenDesktop, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients)

• An understanding of Microsoft Exchange 2010 to 2016 (Inc Exchange online)

• Experience of public cloud platforms and administration of them

• Degree in Computer Science, Software Engineering, MIS or equivalent preferred

• ITIL qualification or awareness of the ITIL processes

• Scripting knowledge

To apply for this job please visit the following URL: https://itjobpro.co.uk/45678 →