Technical Support Officer

Full Time Alfreton Derbyshire IT Job Pro UK

Technical Support Officer
Alfreton, Derbyshire

Our client is a not for profit, membership organisation, specifically created to help local councils, commercial bus operators and other public sector bodies realise the benefits of ITSO smart ticketing, by pooling resources and expertise to access best in class services and systems at an affordable price through economies of scale.

Staff welfare and a positive work-life balance are important to our client. Where possible, they offer a flexible working environment with opportunities for homeworking and flexible hours to fit around your personal circumstances.

What are we looking for?

We are looking for a talented and dedicated individual to join the small but growing team at their offices in Alfreton, Derbyshire or Plymouth, Devon. As a Technical Support Officer, you will be responsible for day to day support for our smart ticketing projects, delivered as part of the company's wider delivery programme. You will also be responsible for testing products and writing test reports.

You will be part of a conscientious, efficient, sociable team, and as a key member of the project team, you will drive the continued success of the company's future. Full training and development will be provided.

Key Responsibilities:

Devise and conduct pre-deployment, system integration and ongoing quality control testing of company systems for a user perspective
Production of reports detailing the results of testing and recommending potential solutions
Providing technical analysis of system issues reporting through the company's Service Desk by company Members, managing resolutions with suppliers and liaising with other team members
Providing technical support to projects, ensuring that they are completed on time and within scope and budget
Working closely with company Members, you will identify how we can improve our products and services to better meet their needs, working with the Programme Manager to translate these requirements into a long-term development roadmap
To facilitate and contribute to meetings, visits, conferences and committees, through the preparation of reports and presentations, taking subsequent actions forward to delivery

What do you need?

Minimum 3 GCSE's A*-C in English and Mathematics or equivalent + experience
A Levels or similar preferred but not essential
Technical or computing qualification desirable but not essential
You will have knowledge of PC applications to include Microsoft Office and Excel
Project delivery experience is desirable but not essential
Good technical knowledge or a willingness to learn
A passion for delivering high quality support
Good communication and organisation skills
Ability to work as part of a team as well as independently, using your own intuition where appropriate
Ability to build strong working relationships with project stakeholders
Good sense of judgement, especially when issues need to be escalated
An appreciation of the importance of confidentiality and data protection principles
The ability to work to tight deadlines with high levels of accuracy

Vacancy: Technical Support Officer
Hours: Full time, 37 hours per week, Monday-Friday
Annual Leave: 25 days + bank holidays
Salary: £24,000 per annum + generous workplace pension contribution
Location: Alfreton, Derbyshire
Reference: GJ2154

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