Technical Support Engineer

Full Time Macclesfield Cheshire IT Job Pro UK

Our client is looking for a Technical Support Engineer to join their service desk team in Macclesfield!

They believe in their staff, and their invest heavily in training, so if you are an ambitious individual that strives to learn whilst being rewarded for your efforts, Our client will support you whilst maximising your potential in their organisation. 

Technical Support Engineer Responsibilities:

Resolve 3rd Line incidents
Act as a technical lead for any major incidents or priority 1 situations
Supporting new product releases through testing, evaluation and onboarding stages
Providing an escalation point for 1st and 2nd Line Service Desk Engineers
Identifying opportunities for improvement both technically and with processes
Delivering against their SLA’s
Technical Support Engineer Requirements:

At least 3 years’ experience in a similar role preferably working for an MSP
Clear and confident communication skills
A proven problem solver
Able to deliver and troubleshoot complex technical solutions
Strong documentation skills
Good time management and prioritisation skills
Positive team working ethos and commitment to delivery and learning
Enjoy working in a fast paced and pressured role.
Technical Knowledge:

Windows Server (AD, DNS, Group Policy, etc.)
Microsoft 365
Firewalls (preferably FortiGate)
Qualifications (one or more of the following):

MCSE: Core Infrastructure
MCSE: Productivity
MCSA: Windows Server
MCSA: Office 365
About the Company:

Our client is a security-focused Managed Services Provider and ISP, delivering network communications, IT services and IT support to businesses across the UK. They pride theirselves on customer satisfaction and the ability to deliver and support complex network and server infrastructures for their customers. Our client is fundamentally a customer and service-focused organisation, dedicated to ensuring our customers’ networks and IT systems are highly dependable, secure, & cost effective.

They are based in Macclesfield, Cheshire, their head office is located on Winterton way that has stunning views of the countryside whilst offering the very best in technology setup all provided by our client. This technology ranges from state-of-the-art Fortinet and Cisco SDWAN technology, their own Microsoft hyper-converged hosting environment and super-fast network backbone that we deliver internet services from. Our client is located on the top floor in Beechfield House where they all work in an open plan friendly office environment, working together to achieve their common objectives. They offer and support flexible home working around their staff's requirements.

Due to their approach, technical capabilities and most importantly their dedicated staff members, Our client has grown every year since its foundation back in 2002. Even now with the challenges of a global pandemic Our client continues to grow, year on year.  Their  investing and employing new staff with a vision to continue their steady and controlled growth ambitions.

If you think you are suitable for this Technical Support Engineer role, please apply now

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