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Technical Support Engineer

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Job Description

Are you a Technical Support Engineer with a knack for solving problems and delivering exceptional service? We're looking for a versatile and customer-focused individual to join our client based in London (Oxford Circus).

What You’ll Do:

* Provide hands-on support for IT systems, applications, and services across the business.

* Manage and resolve IT incidents and service requests, ensuring excellent service delivery.

* Support core business applications, remote working solutions, and mobile device management.

* Collaborate closely with service desk, application support, and other technical teams.

* Contribute to IT projects, driving continuous improvement and user satisfaction.

What We’re Looking For:

* Strong expertise in Office 365, mobile device support (iOS/Android), and desktop environments.

* Proven experience providing IT support in a large-scale user environment.

* Hands-on experience with PC builds, audio-visual systems, Citrix, and Windows 10/11.

* Excellent communication and customer service skills, with the ability to thrive under pressure.

* ITIL-certified or strong knowledge of ITIL processes.

* Proactive, flexible, and motivated to go the extra mile for end-users.

This role will require you to be in the office 5 days per week and will require occasional travel to other London offices.

Ready to Apply?
If you're passionate about IT support and want to make an impact in a dynamic and forward-thinking environment, we'd love to hear from you

Job Summary

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Cavendish Square Location
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