Technical Support Analyst

Bath Full Time

Our client based in Bath are looking for a Technical Support Analyst to join their team.

The role will involve:

• Taking and resolving technical queries that arrive via telephone and email, dealing mainly with the client’s system administrator or their 3rd party IT support company
• Carrying out remote installation/upgrade of software on a client’s system according to their infrastructure setup and upgrade protocols
• Dealing with client queries on 3rd party integration issues (e.g. with Microsoft Word/Outlook)
• Obtaining copies of databases and information for 2nd line support investigation
• Ensuring that clients are kept up to date with the progress of their call and maintaining a full call history in our in-house Support system.
• Supporting internal staff and systems with laptop installation/remote working queries/new user setup

Essential requirements:

• Experience of working in a front-line software technical support role or qualifications that cover networking/software
• Good IT skills – Knowledge of Microsoft suite
• A willingness to do out of office hours work following full training and experience in order to meet our client’s requirement to minimize disruption on upgrade/installation when downtime is required


• Experience of working with Microsoft Word/Outlook as an Add-in to other software
• Software installation on a variety of server/network infrastructures

Personal skills:

• Excellent communication skills (active listening and clear, articulate verbal and written ability)
• Problem solving skills in a technical environment
• A confident and assertive individual who will be able to appreciate the needs of our customers whilst balancing the pressure of a high call volume environment

Should this role be of interest to you, please send us a copy of your CV or call Paul on (Apply online only) for further details.

Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned

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