Technical Service Advisor

Full Time Kent IT Job Pro UK

Technical Service Advisor Maidstone Managed Services – £18,500 + Excellent Benefits

Our client are one of Europe's largest multi-brand provider of managed print services, process technology, and outsource services are looking for a Technical service advisor to join their growing team in Maidstone.

• Diagnose problems and resolve faults on first contact
• Escalate service requests that cannot be resolved to the appropriate teams
• Monitoring devices are installed on Remote Management Application (ARMA). Where necessary, investigate connection issues and concerns, both internally and directly with our clients.
• Escalate calls/tickets, where required ensuring that agreed escalation and service processes are adhered to
• Communicate internally within a number of in-house teams to ensure every client receives first class levels of service and accurate information
• Maintain the highest levels of client satisfaction through various interactions
• Collaborate effectively within a team environment
• Any other tasks, relevant to the role, relating to delivering an exceptional experience for our clients

• Experience in a client-focused helpdesk environment
• Basic IT skills e.g. excel and word packages
• Initiative to read and follow Decision Support Tool & Knowledge Base to troubleshoot Hardware/Printer/PC/Network related faults
• Experience in utilising ARMA & SDS to diagnose, investigate and resolve faults/consumable consumption/diagnose predictive parts (preferred but not essential)
• Ability to use Remote Access tools (TeamViewer, GoToAssist, Zoom) (preferred but not essential)
• Good time management
• Excellent organisational skills
• Ability to work under pressure and to tight deadlines
• Excellent communication skills
• Excellent telephone manner
• Able to work in a team as well as independently

If you can please respond to this advert with an up to date version of your CV and the leading consultant will be in touch with more details.

Technical Service Advisor Maidstone Managed Services – £18,500 + Excellent Benefits

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