Technical Officer (Applications/Liquidlogic) required for our local authority client based in South West England
An opportunity to join the IT Applications Systems team to support our social care & education applications has arisen. The post will provide day to day systems support and training for the LiquidLogic, CapitaOne and Controcc systems answering user queries, dealing with system issues and providing guidance.
A good understanding of Social Care and Education and working knowledge of LiquidLogic is essential; along with excellent communication and organisational skills and the ability to work well as part of a team.
Experience of working on a service desk delivering first line support and problem resolution is desirable and delivering small group systems training is required.
The primary purpose of this post is to provide a comprehensive, effective, professional, high quality and customer-focused ICT applications management and support service in accordance with the corporate objectives and values of the Council. The successful delivery of this service will enable Strategic Directors, Divisional Directors, Heads of Service and Partners to achieve improved service delivery, performance and productivity and contribute to the Council's vision for the area and the organisation.
As one of a team, the post holder will also contribute to the general development and review of the team and service, and support the Head of IT in any other work related to the purpose of the IT Service including annual service objectives agreed e.g. delivery of ICT strategy, service and any other plans.
The post holder will have primary responsibility for the efficient running, support, maintenance and development of specific business applications, but will be expected to work flexibly, sharing responsibility with team colleagues for all services delivered by the team.
Responsibilities include all aspects of systems administration, security, management of access rights, user training, data quality monitoring, report development and production; upgrades and planned and ad-hoc developments
A Technical Officer will typically have a minimum of 2 years' experience in supporting applications in a complex enterprise IT services environment with a good understanding of their areas of responsibility and how technology supports high quality service delivery. The focus of this role is on the effective delivery of routine and more complex tasks along with learning and development of skills and knowledge. This post requires team working across the IT Service.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlist by the client.
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