System Implementation Specialist
£28,000 – £30,000
Cordant People is currently working with a Community based Home and Social Care service provider who are looking for a System Implementation Specialist to join their team. The role would involve travelling across the UK rolling out the new business system, but also supporting the businesses ongoing Digital Transformation.
The role Involves travelling across the UK so candidates must be willing/ able to travel.
What will you be doing?
Be the face of transformation and a key contact for the operations and head office teams during the implementation
You will be responsible for building and managing internal customer relationships, as they transition onto the new digital platform.
Work with internal stakeholders and head office departments to establish their requirements for system configuration
Collate and manage relevant data required to ensure successful
implementation using an agile project methodology
Become an Subject Matter Expert (SME) for the Transformation being implemented and all related systems
Be involved in training and coaching of new and existing system users. The training session will be delivered with passion, enthusiasm and with a real focus on how the platform can improve the care we deliver to our Service Users
Understand and be involved in the development and management of processes and corresponding documentation
Work alongside other teams to assist in data, trend analysis and bespoke requirements; including generating reports on the efficiency of adoption of the processes trained out
Supporting the branch in the training of employees on any new system, holding one to one training and group sessions. Responsible for the maintenance of training logs and training material
Operating and updating the new and outgoing systems as needed during implementation, ensuring change logs maintained alongside data validation. ∙ Support the Branch to meet project KPI’s outlined in the business case to help inspire driving benefit realization.
Documenting lessons learned during the implementation and highlighting any risks throughout following strict project methodology.
Ensure targets and key milestones are met, using project methodologies to perform governance throughout What is in it for you?
25 days hols + bank
Company Credit Card (for food etc)
Hotel stay – log into portal and book (no need for payment)
Claim back mileage at 0.28p per mile What are we looking for?
Dynamic, confident and natural communicator with an inspiring quality ∙ Excellent listening and interpersonal skills with all levels of stakeholders ∙ Logical and efficient
Solid understanding of customer service principles and practice
Experience working in a team-oriented, collaborative environment
Excellent IT skills, particularly in Excel and other Microsoft Office applications ∙ Very strong organisational and time management skills, able to demonstrate the ability to work to deadlines while working in a high pressure environment
Be able to work independently without the need for constant supervision ∙ Self-motivator for meeting deadlines and for enthusing service improvement through effective training and coaching
The ability to be flexible, adaptable to change and good at problem solving ∙ Ability to solve problems- both independently and by working with teams across the company
A strong operational awareness, with an ability to understand situations from a user’s point of view
Strong leadership qualitiesSounds like the role for you? Then APPLY NOW! And one of our consultants will be in touch shortly
To apply for this job please visit itjobpro.co.uk.