Systems Implementation Specialist

Full Time IT Job Pro UK

System Implementation Specialist
£28,000 – £30,000

Cordant People is currently working with a Community based Home and Social Care service provider who are looking for a System Implementation Specialist to join their team. The role would involve travelling across the UK rolling out the new business system, but also supporting the businesses ongoing Digital Transformation.

The role Involves travelling across the UK so candidates must be willing/ able to travel.

What will you be doing?

Be the face of transformation and a key contact for the operations and head  office teams during the implementation 
You will be responsible for building and managing internal customer  relationships, as they transition onto the new digital platform.  
Work with internal stakeholders and head office departments to establish  their requirements for system configuration 
Collate and manage relevant data required to ensure successful  
implementation using an agile project methodology 
Become an Subject Matter Expert (SME) for the Transformation being  implemented and all related systems 
Be involved in training and coaching of new and existing system users. The training  session will be delivered with passion, enthusiasm and with a real focus on how the  platform can improve the care we deliver to our Service Users 
Understand and be involved in the development and management of  processes and corresponding documentation 
Work alongside other teams to assist in data, trend analysis and bespoke requirements; including generating reports on the efficiency of adoption  of the processes trained out 
Supporting the branch in the training of employees on any new system, holding one  to one training and group sessions. Responsible for the maintenance of training logs  and training material  
Operating and updating the new and outgoing systems as needed during  implementation, ensuring change logs maintained alongside data validation. ∙ Support the Branch to meet project KPI’s outlined in the business case to help inspire driving benefit realization.  
Documenting lessons learned during the implementation and highlighting any risks  throughout following strict project methodology. 
Ensure targets and key milestones are met, using project methodologies to perform  governance throughout What is in it for you?

25 days hols + bank 
Company Credit Card (for food etc)
Hotel stay – log into portal and book (no need for payment)
Claim back mileage at 0.28p per mile What are we looking for?

Dynamic, confident and natural communicator with an inspiring quality ∙ Excellent listening and interpersonal skills with all levels of stakeholders ∙ Logical and efficient 
Solid understanding of customer service principles and practice 
Experience working in a team-oriented, collaborative environment 
Excellent IT skills, particularly in Excel and other Microsoft Office applications ∙ Very strong organisational and time management skills, able to demonstrate  the ability to work to deadlines while working in a high pressure environment 
Be able to work independently without the need for constant supervision ∙ Self-motivator for meeting deadlines and for enthusing service improvement through  effective training and coaching  
The ability to be flexible, adaptable to change and good at problem solving ∙ Ability to solve problems- both independently and by working with teams across the  company 
A strong operational awareness, with an ability to understand situations from a user’s  point of view 
Strong leadership qualitiesSounds like the role for you? Then APPLY NOW! And one of our consultants will be in touch shortly

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