Job Description

Posted 1 month ago

Case Management Systems Administrator (FTC)

12-month FTC – £45,000 pro rata

Hybrid working – 2 days onsite (Bournemouth)

An established organisation is looking to recruit a Systems Administrator to work on their case management solution, learn the system, implement workflows solutions and setup permissions for appeals and complaints.

Main Responsibilities

Work with the supplier and the existing System Lead on the solution configuration, ensuring that it meets the requirements of the company's processes.
Take-action to fully understand the current end to end processes, requirements and strategic ambitions to ensure that the final solution is configured to meet current and future needs.
Where appropriate work with the teams to create test scripts to ensure the system is performing and functioning as expected, and complete full testing cycle, working with end users across relevant areas of responsibility.
Produce finalised procedure and guidance documents for ongoing use within the service users.
Prepare training materials and lead the delivery of the development to all relevant users.
Deliver training on the UKVI and appeals and complaints workflow processes and case management solution to the relevant teams.
Provide regular updates and reporting to the Project Manager to ensure that the overall project is on track and risks identified and mitigated