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Systems 2nd Line Engineer

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Job Description

Systems 2nd Line Engineer

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a 2nd line support engineer with SaaS / PaaS experience to provide in-depth technical skills supporting existing and new backend infrastructure and supported systems. This role will be the go to technical resource for all things technical in the systems team at a deeper technical level. You will also provide cover for the Team Lead, giving you the opportunity to showcase your stakeholder management skills. 

Could that be you? If so, then we would love to find out more about you.

Here’s why you’ll love this role…

-Provide technical assistance internal and external projects and escalations from 1st line support.

-Preparation of new infrastructure that will be critical to both internal and customer facing services.

-Documentation of new systems and the current technical specs, configuration, and maintenance plans.

-Upgrade of existing systems and infrastructure to ensure all systems are at the required software and patching levels.

-Ensure that the infrastructure is monitored and meets defined SLA’s. 

Here’s why you’ll be great in this role…

-Office 365 configuration, administration and troubleshooting.

-General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi Networking Experience:

– You will have experience with Cisco LAN and switch configuration and management

– You will have experience with Cisco Router configuration and management

– You will have experience with Cisco Firewall configuration and management experience beneficial.

– It would be great if you have previous experience with cloud providers and IaaS

– Application support and customization of PaaS and SaaS applications. CRM experience beneficial.

– Server Virtualisation (VMware)

The benefits…

– Flexible Working (4 days a week based Wilerby, HU10 6DN with the option to work 1 day from home per week).

– Pension – 5% Employer/ 5% Employee contribution

– WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.

– 25 days annual leave + bank holidays, your birthday, house move and wedding day off, buy up to 3 days holidays, 2 days off for charity / community participation. Holidays increase after 2,3,4 years.

– High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

– Free Parking on site.

– Regular ‘Lunch & Learns’ and companywide ‘Elevenses’ 

– Social Events – Summer and Christmas parties etc.

– Thank Q Awards –Monthly £50 winner, yearly £500 winner.

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship

Job Summary

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Willerby, Hull Location
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