System Analyst

Full Time Dublin City of Dublin IT Job Pro UK

Clipper is a completely new breed of logistics company, our cutting-edge operations allow us to provide a world class service to customers such as John Lewis, River Island, Marks & Spencer, Dunne’s and (url removed). 

Clipper Dublin

You may not of heard of us and that’s okay, you will though know our client as one of Irelands largest retailers, who currently are going through record breaking success

We are known for our core values and agility, ability and Credibility run through everything that we do. If you’re used to working at a fast pace and looking for an opportunity to have direct input into the foundations of this growing site, then this role is for you!

2021 is going to be a big year for our Clipper site in Dublin. This is an exciting time to join the site as we go through this rapid expansion and we’re now on the lookout for an experienced System Analyst, to lead our site into the future. 

Duties will include:

Provide a point of interface for all aspects IT Service Management on site
Act as a gate keeper function to ensure effective transition to Live of all new services with a fully developed end to end support structure to include: processes, KPI’s and SLA’s
Process the procurement of IT hardware purchases in line with Central IT standards and policies
Regularly review IT service delivery with Central IT and local providers, ensuring cost effectiveness and drive Continual Service Improvement
Act as site interface for IT incident management communications 
Lead a team of site IT engineers to ensuring the successful delivery of day to day operations of on-site IT technologies, liaising with internal and external support teams as necessary
Install and configure computer hardware operating systems and applications in line with Central IT standards and processes
Provide technical support to telephone, email and face to face requests from site users
Monitor and maintain site computer systems and networks
Diagnose and solve hardware / software faults
Support the rollout of new applications
Provide at all times a professional, courteous and rapid response to individual users, prioritising tasks according to business need
Monitor and improve the provision of management reports by means of bespoke and generic MIS through ongoing development and understanding of Microsoft Office and WMS applications
To analyse data and provide insight to several business areas
To undertake H&S duties commensurate with the post
To undertake all other tasks as reasonably requested by management 

Required Skills/Experience

Essential criteria:

Leadership of small IT team
Experience of working in a Service Delivery role
Proven track record in IT support for professionalism and efficiency
Strong experience in the use, support and trouble-shooting of Microsoft technologies 
Good communication skills
Attention to detail
Problem solving skills
Ability to summarise lots of complex information and present in a business friendly format.  

Ideal criteria:

Understanding of WMSs
Appropriate qualification in Microsoft Support
Customer facing experience preferable

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