Working Hours: Mon – Fri, 9am-5pm/10am-6pm (out-of-hours and weekend support will also be required on rota)
We are working exclusively with a growing organization (based near Longstanton) looking for a Support Engineer to join a team supporting internal users as well as international client base where you will support implementations and ongoing services.
Working as part of the Support Team the post holder will support external customers using our client's product range, supporting, and assisting the evolution of the product and internal staff on all IT requirements. The role requires the individual to have the willingness to want to aid in supporting all aspects of IT Service assisting other teams where required from helpdesk support through to deployments and implementation.
The successful candidate will work on a mix of ticket pipeline as well as projects. You will take ownership of user incidents and requests and follow up the status of tickets on behalf of the user, communicating progress in a timely manner. You will have proven experience working with firstline and Second line support covering troubleshooting of IT related problems from in-house software to hardware, such as iPhones, Laptops, PCs and Printers. Applicants will have experience troubleshooting IT network and Infrastructure related issues and contribute to the creation and update of polices, processes and procedures.
Skills, Knowledge and Experience:
A highly motivated, self-starter, with at least 3 years' experience working in an IT support environment
Experience of Certificates for TLS/HTTPS.
Experience of Azure Administration
Experience of fault finding and troubleshooting complex systems.
Experience of Windows server administration
Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting including firewall configuration.
Active Directory administration: Creating user accounts, reset passwords, create groups etc.
Microsoft Office 365 administration of user accounts, product licences and Exchange Online.
Experience supporting Windows 10 Pro and Mac OSX.
Ability to work on own initiative and as part of a team to make balanced decisions.
Ability to support non-technical customers and explain complex technical concepts in simple terms.
Willingness to travel to other sites when required.
High degree of accuracy and attention to detail.
Experience of using MySQL.
Experience of using Microsoft PowerShell
To apply for this job please visit itjobpro.co.uk.