Support Engineer

Full Time Berkshire IT Job Pro UK

Managed Services Engineer

Out client is much more than a Managed Services Provider, they also own their own and operate their own world class Data Centre facilities and Network.

Salary is up to £35k plus depending upon experience.

The Company:

As a fast-growing IT infrastructure provider, they specialise in creating partnerships with clients and providing lasting value. Having worked with them for a number of years we have always been impressed by their clearly laid out culture and values which support the wellbeing of both their staff and clients. They deliver industry leading support because they always find the right solution, to every challenge, not just the minimum. Their goal is to always find the best way forward and so provide awesome support and services to their clients, striving for excellence in everything they do.

The Role:

With their continuing growth an exciting opportunity has arisen for an experienced engineer to join their Managed Services Support Team. You will be an individual with outstanding problem-solving skills, excited to rise to a new challenge every day, joining a growing team of 3rd line engineers.

You will need to have a strong technical background, with knowledge of Redhat or Ubuntu Linux, and working within a LAMP stack. In addition, experience of networking, virtualisation technologies and Windows Server would be advantageous.

They’re looking for team members who have the enthusiasm to deliver the highest quality. They rely on their colleagues to support each other, so work ethic, punctuality and astute attention to detail are key.

The support team are shift based, covering 7am to 7pm Monday-Friday, predominantly on site but also with WFH options. The role has a requirement to be part of an on-call rota.

Role specifics:

* Exceptional problem-solving skills

* Fantastic communication skills, both written and in person, applied to clients and colleagues at all levels

* Experience as a 2nd / 3rd Line IT Support Engineer

* Experience of some or all of the following;

* Linux (Redhat derivative/Ubuntu)

* Active Directory

* Firewalls

* Citrix XenServer / KVM

* CloudStack/OpenStack


* MySQL / SQL Server

* Good knowledge of TCP/IP networking

* The ability to install and decommission a range of hardware

* Maintaining and updating accurate documentation of systems and processes

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