Job Description

Posted 3 weeks ago

Level Up Global Consumer Support: Social Solutions Consultant

Ready to be the engine room for social support across some of the world's most beloved consumer technology products?

We're looking for a Solutions Consultant to step into a pivotal, non-marketing role, driving the operational excellence for social care and media on a global scale. This is your chance to directly influence how a tech titan interacts with millions of customers across various social channels.

What you'll do:

Project & Stakeholder Management: Oversee key programs, managing launches, governance, process documentation, and competitor analysis within the central product team.
Operational Excellence: Be the expert in social media and support operations-this is a role for a proven channel specialist focused on flawless execution, not strategy.
Tool Master: Leverage and optimize enterprise platforms like Sprinklr, Khoros, and Brandwatch to manage and improve customer support on social media.This isn't just a job; it's a mission to refine and scale a world-class social support system. If you have 3+ years of experience as a Social Support Program Manager, a deep knowledge of the social landscape, and a passion for process improvement, we want to hear from you.

The Details:

Location: London (Hybrid: Tuesday, Wednesday, Thursday in-office)
Duration: Until end of August 2026
Rate: Up to £43.10/hr PAYE
Start: ASAP Ready to make a tangible impact on the user experience? Apply now or share your updated CV to sai saranya. gummadi @ randstad digital. com.

Randstad Technologies is acting as an Employment Business in relation to this vacancy