Software support/training consultant

Full Time IT Job Pro UK

My client, an IT Software Services business are looking for a software implementation & Support specialist with experience of implementing, training and the support of specialist Accounts and Payroll software.

West Midlands based with remote working during lockdown and free parking once we return to an office environment.

The ideal candidate will have experience with Sage 50 and/or Sage 200, however applicants with experience of alternative accounts / payroll software will also be considered.

Essential Skills;

'Can-do' attitude with a desire to learn other products and develop in role
Support level knowledge of Sage 50 Accounts or alternative accounts/payroll software
Problem Solving skills
Good writing skills; reports & documentation
Active Listening and Good Communication skills
Intelligence and Attention to Detail
Honesty and integrity
Willingness to travel
Accountability and ownership
Excellent time management and organisational skills
Proactive attitude in all aspects including best solution and service for the customer, suggestions for improvement and self-learning
Ability to multi task and be aware of multiple products and services
Professional attitude and appearance in all customer facing interactionsDesired Skills;

Support level knowledge of Sage 50 Payroll (or other Payroll software)
Support level knowledge of Sage Report Designer
Support level knowledge of Act! (or other CRM software)
Proficiency in ExcelWe require a candidate who is comfortable dealing directing over the phone and on occasion face to face with the customer and who can deliver both support and training as and when required.

This role would suit candidates based in the West Midlands with experience of providing support and training for payroll and accounts software.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity

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