The role is with one of the most innovative software solutions and services providers to their industry with a 68% market share that they are looking to significantly increase over the next five years.
You'll be joining a team who are part of a growing global organisation who put people development at the heart of everything they do. There are opportunities for the future both within the company and the wider group who promote their talent mobility.
The Customer Support Consultant role involves the timely response and resolution of support requests received from the client base. The Support Consultant is expected to work in partnership with clients, resolving trouble tickets and advising them how to use the products in order to meet their business objectives and overcome any problems. The Customer Support Consultant should possess a clear understanding of functionality for multiple supported products and/or applications and of the practical business processes customers use when implementing and operating the supported products.
Excellent analytical and problem-solving skills
Demonstrate a general understanding of architecture and infrastructure for customer software as well as any peripheral products
Knowledge of Information systems/Technology
Systems (Networks and network protocols TCP / IP), Hardware
Relational databases (Microsoft SQL Server, Sybase Adaptive Server Anyware, Oracle
Knowledge of the Quality Policy of the Company and the structure of the Quality Manual
Advanced Knowledge of SQL (Structured Query Language)
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