Service Support Analyst
Job Description
Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking for their first opportunity.
What will you be doing?
Providing 1st Line Service Desk Support
Answering the Service Desk phone and mailbox
Creating/Updating ticket logs
Providing support on Microsoft Windows 10/11 operating system
Supporting users over phone, email and in person What experience do you need?
To be considered for the IT Service Desk Analyst role, you must be:
Previous experience within an IT Support role ideally within a service desk environment
Experience supporting Office 365 and Windows environment
Active Directory
Windows Server (Apply online only)
Self-motivated with a positive attitude
Good communication skills and strong customer service This role is based in In Cheltenham on site 5 days per week.
If you match the above please apply now with an up to date version of your CV
Job Summary
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