Service Desk Technician

Full Time Brighton East Sussex IT Job Pro UK

Our client are looking for a Support Engineer to join a team who has experience with 1st and 2nd line remote support. They are an IT Team based in the centre of Brighton who specialise in supporting their internal customers who include health-care professionals. They are a team who provide primarily Microsoft cloud-based solutions and internal developed applications to their business.
About the role
* Deliver a 1st class IT support experience to our users across multiple sites in the UK
* Troubleshoot and resolve user IT support requests in a professional and efficient manner within agreed SLA's
* Provide customer focused 1st but mainly 2nd, 3rd line support
* Laptop build and provisioning including asset register management
About you
* Self-starter who is able to work without close supervision to achieve business goals
* Highly customer-focused
* Clear communicator with excellent customer service skills
* Calm, organised and professional manner even when working under pressure
* A logical approach to trouble shooting and the confidence to provide solutions to the IT Manager to assist the improvement of services and service delivery
Benefits the role offers
* Competitive annual salary dependent on qualifications and experience
* Contributory pension scheme
* Starting on 25 days annual leave plus bank holidays which increases with length of service
* Discounted Gym membership
* Cycle to work schemes
* Full access to discounts on Perkbox
Please quote reference. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace, and consider all applications. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies

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