Service Desk Technician

Full Time Leicestershire IT Job Pro UK

Service Desk Technician

Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform. Are you ready for the challenge?

The role
Access, a leading independent provider of Consulting, Software and Solutions to the mid-size business market is currently looking to recruit a positive, high energy team player whose role will be to facilitate and enable the Access IT Team to deliver the best possible IT support to its user base. Reporting to the Service Desk Manager and based at our office in Loughborough, you will work as part of a dedicated team of IT professionals that offer the very highest level of technical support and customer service to a range of internal staff from field-based consultants to office-based staff in 40+ different locations across the UK and our overseas offices.

You must have a passion for providing exceptional customer service and the personal drive to deliver service that exceeds the expectation of the end user through a positive, well organised, and structured work ethic. You must be the type of person who is happy to help customers in such a way as to build their skills, increase their efficiency and enhance their enjoyment of using the systems you support. You must be a highly organised and disciplined person with a passion for Information Technology.

This role involves close working with staff, management, and IT technicians alike in a positive and co-operative way to bring about a collective service delivery. Consequently, the need to work on your own initiative is also an important requirement.

Key aspects of the role will include, but are not limited to:

Providing technical support via our helpdesk system for a wide range of external and internal applications, Operating systems and hardware and achieve team SLA's
Co-ordination and allocation of upgrade equipment to office and field-based staff
Provide maintenance and break-fix solutions of internal systems within SLA's
Communication with all areas of the business including o Service notifications and service failure updates
Fast and accurate troubleshooting of reported faults, meeting daily targets
Accurate documentation and recording of actions in our helpdesk application
Retain above 85% level of response times achieved within Internal SLA's
Supporting/maintenance, installation, and upgrades of: Multiple Server platforms, Workstations, Desktop software applications, Internet connections, Network & Phone cabling, MS Software solutions, Communication systems, Integration systems, Backups, Printers and Phone system (basic level), Active Directory Administration, PowerShell, PC and Laptop builds.
Experience required:

Working with Microsoft operating systems
Supporting desktop and laptop systems
Proven experience working with computer networks and TCP/IP
Proven track record of performing to and exceeding Service Level Agreements
Proven track record of delivering exceptional customer service
Desirable Qualifications:

Relevant university degree in IT related field
CompTIA A+, Network +, Fundamentals
ITIL certification
What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:

A Competitive Salary
Giving Back/Charity days
Quarterly Socials
6 weeks Sabbaticals (after 6 years of service)
The Access Group Big Break: our all-expenses paid holiday to Spain
Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we're all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you're qualified, we can't wait for your application

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