Service Desk Team Leader

Full Time Greater Manchester IT Job Pro UK

Role: Service Desk Team Leader
Location: Wythenshawe
Salary: £33,000 + £6K Bonus


Very friendly and flexible working environment
32 days holiday
Option to purchase up to 10 additional days per annum
Private health insurance
Life insurance
Free breakfast, fruit, Nespresso coffee, tea and soft drinks
Regular social events
A company phone which can be used for personal use
A company credit card so you're never left out of pocket
The Company

Our client provides award-winning IT Strategy, Systems & Support as a service to their vast and prestigious client-base.

They boast one of the best client retention and satisfaction rates in the industry and this is largely due to low call waiting times and excellent technical customer service.

This company have grown quickly and organically. They are well established with over 15 years in operation, and they now have 150+ team members and 7 offices.

They are looking for a Service Desk Team Leader to get on board to provide guidance and motivation to a team of 7 skilled 1st and 2nd line engineers.

You will be responsible for the upkeep and, where possible, improvement of this company's award-winning IT support services.

This is not a technical role but you will be managing technical engineers. Therefore, a good technical understanding of the following would be highly beneficial:

Office 365, SharePoint, OneDrive, Teams, Intune
Virtualisation (VMware, Hyper V or Citrix)
Networking basics – troubleshooting & 1st/2nd level BAU
Windows Server & OS
Exchange Server
In this role you will undertake all the responsibilities you would expect: setting KPI's/SLA's, conducting 1-to-1's, writing performance reviews, allocating service desk tickets, dealing with disgruntled customers (this should be a very rare occurrence!) etc.


Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested!

Service Desk, Helpdesk, Team Leader, Manager, Management, 1st Line, 2nd Line, 1st/2nd

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

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