Service Desk Supervisor

Full Time Merthyr Tydfil Mid Glamorgan IT Job Pro UK

My social housing client is looking for an experienced Service Desk Supervisor for a permanent role with a base office location in Merthyr. Reporting to the Infrastructure & Security Manager this role will be responsible for the guidance & leadership of a small team of Service Desk Analysts whilst acting as a point of technical escalation as required.

Technology wise we're dealing with a primarily Microsoft environment with Windows 10 & Windows Server 2016 and experience with Exchange and/or Office 365 would be beneficial. Strong understanding of ITIL processes & standards is required as well as working to, and reporting on, SLA standards. Previous experience managing a small Service Desk team would be ideal though this role could suit a Senior Service Desk Analyst who is looking to take a step up into a leadership position.

This is a hybrid working role with 3-4 days a week working from home. Interviews for this vacancy are scheduled for 23rd November via Teams so please ensure you can be available for a call on this date when you apply.

For additional information please forward your CV, in the first instance, to Stephen Harris at Tailwind Information Technology. Please ensure you extensively demonstrate both you technical and team leadership experience in your application

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