Job Description

Posted 4 days ago

Overview

Ref: (phone number removed)

2nd line Support / Level 2 Service Desk Analyst / On-site

Role Responsibilities

Responsibilities will include:

* Own and resolve L1 & L2 tickets with speed and precision.

* Troubleshoot and fix break-fix issues to keep systems running smoothly.

* Handle ad-hoc IT requests and contribute to small projects that make a big difference.

* Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.

* Follow ITIL best practices and maintain accurate ticket documentation.

Person Specification

Essential skills will include:

* ITIL knowledge and a solid understanding of service management.

* Proven ticket handling experience in a busy service desk environment.

* Strong troubleshooting skills and the ability to work independently.

* Great communication and a positive, proactive attitude.

Next Steps

Apply by contacting Ciaran Ahern

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age