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Service Desk Engineer

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Job Description


Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: Shift Pattern of 12 hours 07:00 – 19:00, 11:00 – 23:00 (2 Early followed by 2 Late shifts, followed by 4 days off)

Your new role:

* Respond to manage the support contacts and tickets as defined within Service Level Agreements.

* Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible.

* Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.

* Performs general preventative maintenance tasks on computers, laptops and Network platforms.

* Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).

What you’ll need to succeed:

* Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level.

* Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network.

* Experience in using ITIL based ticketing system (ITIL foundation preferred).

* Will require SC clearance in this role, so having this now would be desirable.

What we offer:

* Involved in varied projects that make a positive impact on critical services on a local and national level

* Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club

* Dedicated Learning and Development team and access to a range of training, courses and certification support

* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

Job Summary

CF31, Bridgend, Bridgend county borough Location
IT Job Pro

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