Job Description

Posted 4 weeks ago

Service Desk Analyst

Cheltenham

Hybrid Role

An amazing opportunity has arisen for a Service Desk Analyst to join the team, based out of their regional office in Cheltenham. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved, will be escalated to the appropriate support team within the department to resolve.

Duties & responsibilities:

Call handling and resolution
Managing incoming calls to Service Desk
Reassigning or escalating incidents and requests
Updating and maintaining information on the call logging system
Reviewing incidents and requests with staff and working together to continuously improve service delivery provision
Providing first and second line support through the call-logging software
Ensuing incidents and requests are resolved and implemented to agreed standards and timescales
Monitor and measure IT service provision to staff using a variety of performance measurement tools

What are they looking for?

Excellent customer service skills
Excellent interpersonal skills both face to face and over the phone
Ability to work under pressure
Hold a full UK driving license
Microsoft Windows 11
Microsoft Office 365 Admin Centre
Team player
Professional attitude

Interested in the opportunity above?

Please contact Sam for more information.

Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy

Skills: