Service Desk Analyst – 1st/2nd Line – Shift pattern

Full Time North Yorkshire IT Job Pro UK

New role** 1st Line/2nd Line Service Desk Analyst – York, Remote Working – Shift pattern – £21,000

I am currently seeking a Junior IT Service Desk Analyst to work in a well-established team for a market leading client who are based on the outskirts of York. The role will involve working on a '3 days on, 3 days off' shift pattern, and will include working evenings and weekends where required. You will be able to work remotely in this position.

The successful Service Desk Analyst will provide 1st Line phone based support to a network of internal customers, and will ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers. You will be required to be aware of and stick to the Service Level Agreement, and ensure that you do all in your power to meet these service levels.

You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support to bespoke software products as well as the Microsoft Office family of products, and you will be expected to ensure you know how to operate the software and how it is used throughout the business. You will also work on and fix basic server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd and 3rd Line support.

Knowledge of some or all of the following technologies would be advantageous:

– Windows Operating Systems
– Windows Server
– Active Directory
– Basic Exchange queries
– Printer and scanner fixes
– 1st and 2nd Line IT Support
– Application support
– 1st/2nd line support
– Helpdesk or Service Desk experience in a phone based environment

This position will suit an experienced first line engineer who is looking to make a move into a new and exciting environment. Ideally, you will have a qualification in IT such as a BTEC Level 3, Comptia A+, or a Microsoft certification, and excellent communication and organisational skills are essential prerequisites of this role.

This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for progression for those who shine in the IT department. A full program of training is provided, with the opportunity to gain industry recognised qualifications.

This is an urgent vacancy, so please apply early to avoid disappointment.

Key words: 1st line, support, "Active Directory", Software, Hardware, Applications, SQL Server, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange, Comptia A+, Microsoft

If you are interested in this role or looking for something similar please contact Rob Baxter directly.

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