Service Desk Agent

Full Time Berkshire IT Job Pro UK

First Line Support Agent
Location: Fujitsu – Bracknell – RG12
Day shifts – start on £9.30 raising to £10.19
Hours: 40 hours a week on a rolling rota between the hours of 07:00 to 19:00

This is an ideal opportunity to progress your IT career within Fujitsu – as an IT organisation boasting global partnerships with the world's leading IT providers, including Microsoft, Cisco, Citrix and VM Ware.
So if you want to really kick-start your IT career, apply here to begin the journey.

Job Description:
Fujitsu's Service Desk supports around 250,000 Ministry of Defense users globally 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for reliable and enthusiastic customer service agents to join our expanding IT team.
Normal working hours will be distributed on a shift basis between 07:00 and 19:00 on weekdays, weekends and bank holidays. But as a guide, individuals will usually only need to work one weekend in 8.

Key Accountability:

· Obtaining accurate user/fault information and logging all details on the call management system

· Providing first-line technical support & troubleshooting

· To provide levels of customer service in line with contractual SLA's and internal call quality targets.

– Full training will be provided in a classroom based and budding system.

Skills – Required:
· Excellent customer service skills

· Basic knowledge of IT
· An analytical approach to problem solving

· A commitment to the customer and to continuous learning and personal development

· Good interpersonal skills

· High personal standards

· Tolerance of stressful situations

· An ability to work well within a team

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's .

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

To apply for this job please visit