Service Delivery Manager

Full Time IT Job Pro UK

Service Delivery Manager – Manchester – Up to £41k

Harvey Nash are currently recruiting for a Service Delivery Manager on a permanent basis, for an exciting client of ours based in Manchester. There is great opportunity for instant impact in this role, reporting directly to the Head of IT Service Management.

The role:

Supports the Head of IT Service Management and the Service Management Office in delivering End

to End service operation and performance of a series of critical, essential and supporting services

as aligned to specific portfolios.

Oversees ongoing delivery of the service to ensure that internal support resources work in a

coordinated way together with any vendors to meet SLAs and business requirements.

Provides leadership for the ISDS response to high priority incidents.

Ensures projects within the portfolio are effectively transitioned into service.

Works closely with teams involved in the delivery of the portfolio, both within ISDS and other

Professional Services departments, to ensure alignment and coordination of activities in support of

the portfolio.

The candidate:

Strong influencing, communication, and interpersonal skills

including the ability to communicate a clear vision for a wide

range of audiences in a variety of media.

Ability to build relationships and negotiate effectively with

external and internal stakeholders, suppliers, and consultants.

Programme & Project leadership and management skills.

Proven ability to work in a complex matrix structure with good

understanding of the critical role of Governance in a large and

complex organisation.

Excellent written communication skills.

Strong comprehension of Service Introduction principles and

use of a service acceptance framework.

Confident presenter and able to articulate complex issues in

an appropriate manner for the receiving audience.

Knowledge of Incident Management, Availability and Capacity

Management, Service Introduction, Change Management and

Service Level Management.

ITIL training / service management accreditation

A degree or relevant professional qualification

Please apply now or contact me directly for a confidential conversation:

Email –

Service Delivery Manager – Manchester – Up to £41k

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