Service Assurance Architect

Full Time Berkshire IT Job Pro UK


* Excellent presentational skills

* Excellent communicator, written and verbal

* Pragmatic but firm approach to working within a multi-skill set SME group

* Attention to detail in deliverables, bordering on pedantic

* Agile methodology in project delivery

* An innovative approach to formulating solutions

* Knowledge of and exposure to UK Security and Compliance standards (e.g. GDPR, IL3, CAS-T/TSR, ISO to name a few).

* Previous development expertise building bespoke application on a BMC Remedy Action Request Server.

* Strong Service Management understanding and ideally qualified ITIL practitioner.

* Detailed understanding of CMDB, ideally AI, with understanding of complex relational impact models.

* Automations and orchestration design & delivery

Good to have:

* Desirable background using ARS in telecoms with understanding of Service/Product modelling to support B2B and B2C

* Strong middleware experience (Fusion, Mulesoft, AI, etc) in context of Service Assurance

* Network Inventory solutions

* Logical

* Physical

* Other solutions in Service Assurance area (e.g. Helix and Service Now)

* Exposure to XGS/G PON architecture

* Understanding of network automation (SDN-T)

* Familiarity with R-PHY technology Cisco/Teleste

* Exposure to Layer 1 and 2 (e.g. MPLS Core, DWDM, etc)

* Experience in DOCSIS 3.1 and HFC

60% Application (Dev and having then moved into Lead Architect / Consultant roles), 20% Telecoms, and 20% Service Management. Bulk of resources based on-shore or solid plans to do so in the short term

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