Job Role: Senior Support Engineer (2nd Line)
Location: Central London
Salary: Up to £38,000 per annum + on call allowance + benefits
CPS Group Ltd are working with an award winning cloud transformation, data analytics and managed services organisation who are looking for 2 x Senior Support Engineers (2nd Line) to join their growing business.
The successful candidate will provide effective 2nd Line IT support across all aspects of the business to a variety of clients in the United Kingdom. This position gives the successful candidate unrivalled exposure to a wide variety of technologies providing a great development opportunity. If you are a hardworking, highly technical 2nd line engineer with excellent customer service skills then this is the role for you.
Provide 2nd line support for all clients where assigned, either over the phone utilising remote troubleshooting tools and techniques, or face to face interacting directly with the customer when necessary.
Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion.
Complete initial diagnosis of all incidents and either resolve to the customers satisfaction using documented procedures and processes or escalate to Infrastructure Support Specialist
Support for physical/virtual servers, network and security systems, desktop environments, remote access and mobility solutions, telephony and business applications.
Communicate with clients in a courteous, efficient, effective and professional manner, keeping them updated and informed at all times.
Skills and experience required:
For further information and to receive a full role profile, please send in an up to date copy of your CV (url removed) or call Aimee on (phone number removed) for more information.
To apply for this job please visit itjobpro.co.uk.