Job Description

Posted 1 week ago

MPI requires a Senior Service Manager, for our client based in Manchester

Rate: £150.00 – £350.00 per day/ Umbrella

Duration: 6 months

Start date: ASAP

Office based, 5 days per week

Note: Candidates must be able to travel to London for the first week of the contract for an induction.

Working Hours: Monday – Friday, 9am – 5pm

Overview 

The team manage the full lifecycle of I.T Assets (hardware, software, peripherals) from procurement to disposal, ensuring value, operational efficiency, and compliance. The team are financially accountable for all I.T asset spend across the business.

The business has over 20,000 I.T assets and licenses ranging from laptops, desktops, monitors, desk phones, mobile phones, tablets, and SIM cards. In addition to ensuring that all users have the correct kit and software to do their best work, these assets must be accounted for and setup to be charged to the correct cost codes.

When people join or leave the business it is important to keep track of where their assets have gone to or returned to be re used by new joiners. The Client has a responsibility to safeguard I.T assets and to ensure they are not mishandled. The ITAM teamwork through over 400 cost centres tracking and tracing assets to ensure they are assigned and charged correctly

Role Responsibility

 The role is responsible for the lifecycle management of IT assets and the operation of key controls in your designated business unit. You will be the escalation point for user’s IT problems and issues, which cannot be solved through the standard process. You will ensure compliance with client’s  policy and ensure that exceptions received the appropriate level of authorisation.

To be accountable for auditing, managing and tracking assets, including the setup of new hardware/software.
To be responsible for communicating Client’s IT strategy and policy within your business unit
To work with senior stakeholders in forecasting the IT technology needs of your business unit
To be the approver for IT spend in your business unit
To manage 'self-service' solutions including laptop loan lockers and I.T vending unit