Job Description

Posted 2 weeks ago

Senior IT Support Specialist – Proactive MSP Role Supporting Multiple Clients

Needham Market
£35,000 – £45,000

Are you an experienced IT Support professional who thrives on being proactive rather than reactive? Do you enjoy building strong relationships and helping a variety of clients get the very best from their technology? If so, this could be your ideal next role.

We're looking for a Senior IT Support Specialist with recent Managed Service Provider (MSP) experience to deliver forward-thinking, preventative IT support across multiple client environments. You'll play a key role in anticipating issues, improving systems, and ensuring our clients' technology runs smoothly and securely.

What You'll Be Doing

Providing proactive 2nd/3rd line support across diverse client infrastructures
Monitoring, maintaining, and optimising systems to prevent downtime before it happens
Managing and improving client networks, firewalls, and security configurations
Building trusted relationships with clients as a dependable, solutions-driven advisor
Collaborating with a high-performing MSP team to deliver exceptional service and reliability

What We're Looking For

3-5 years' IT support experience, including recent work within an MSP environment
Strong technical knowledge of Windows and Mac operating systems
Hands-on experience with networking, security tools, and cloud technologies
A proactive, problem-solving mindset with excellent communication and client skills
The ability to balance priorities across multiple client environments with confidence

If you're passionate about preventative IT support and want to make a real impact across a variety of clients, we'd love to hear from you