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Senior IT Support Engineer

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Job Description

Senior IT Engineer

Location: Rotherham

Salary: Up to £35,000

We are looking for an experienced Senior IT Engineer for a leading IT Services company based in Rotherham.

The Senior IT Engineer will be responsible for ensuring customers are provided with a comprehensive IT service, taking ownership of any escalated issues and working to resolve them in a timely manner.

Responsibilities:

* Ensuring customers are provided with an excellent level of service.

* Troubleshooting and resolving complex IT issues.

* Managing customer requirements and expectations.

* Understanding and maintaining SLAs.

* Developing and documenting IT processes and procedures.

* Ensuring all IT activities are performed in line with company policies and procedures.

* Working collaboratively with other IT teams.

* Managing customer relationships and contracts.

* Developing and implementing new strategies for system improvement.

Technical Skills Required:

* Proven experience in a Senior IT Engineer role.

* Extensive knowledge of Windows Server.

* Knowledge of Linux and virtualisation technologies.

* Experience with networking technologies such as routers, switches and firewalls.

* Experience with cloud technologies such as Azure, AWS or Office 365.

* Excellent interpersonal and communication skills.

* Ability to work in a fast-paced environment.

If you are looking for an exciting opportunity to work with a leading IT Services company, please apply for immediate consideration and interview. Please email us for further details about the role.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

Job Summary

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Rotherham, South Yorkshire Location
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