Job Description

Posted 1 day ago

A superb opportunity to join a growing and highly successful businesses on the outskirts of Chelmsford. 
This is an all round senior IT role supporting a multisite business and working as part of a close-knit team.

We are looking for a strong all round IT professional with a hands on approach. 

Key Responsibilities

Provide 1st, 2nd and 3rd line technical support for hardware and software issues.
Be a point of escalation for support desk.
Manage the timely resolution of open calls and call actions across all companies.
Take ownership of assigned incidents and manage them through to resolution.
Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly.
Proactively research ideas and concepts to source suitable technical solutions or resolve problems.
Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration.
‘Hands-on’ approach to problem-solving; solving problems within strict SLA timeframes.
Provide on-site support for construction sites as and when required.
Deliver exceptional customer service and demonstrate ability and desire to go ‘above and beyond’ for our colleagues.Technical exerience – We are lookign for some not all of this!

Strong Microsoft Windows Server (2016, 2019 and 2022)
Active Directory, DNS, DHCP Administration.
O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc).
SharePoint migrations and adoption.
SQL Server Administration and troubleshooting.
Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations.
Virtualisation troubleshooting (HyperV).
Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production.
Advanced Intune / MDM, Autopilot.
Advanced Networking skills (managed switching, VLAN’s) Meraki and SonicWALLWe are looking for a good communicator with commercial awareness and negotiation skills. Excellent general hardware/software troubleshooting and problem-solving skills.
On offer is a superb salary plus very good benefits. The role is offered with some hybrid working (3-4 days on site)