Second Line Support Analyst

Full Time Bristol Bristol (County) IT Job Pro UK

2nd Line Support Analyst Office 365 Windows £28,000 – £32,000 Bristol

My client are a growing force within the MSP market in Bristol and have long-term, established relationships with some of Bristol's most reputable, high-profile organisations. Due to growth they need to secure the services of an experienced 2nd Line Support Analyst to support them on their demanding client projects and collaborate with the 1st Line team to resolve complex technical faults.

You'll be joining a tight-knit, technically hands-on team of 8 in a position that will allow you to evolve and grow. They're looking for someone who takes pride in the quality service they provide to clients and colleagues alike.

Ideally you'll have an understanding of, and experience with, some (not necessarily all!) of the following:

– M365 experience including Exchange, SharePoint, Teams, Intune, Azure and ATP
– Windows 10 and Mac OS experience
– Experience of networking including DNS/DHCP/TCP/IP and Network implementations (Router, switch, access point installations)
– Hardware experience – Laptops, desktops, printers & mobile devices
– Experience of use of industry standard tools such as AutoTask, Datto RMM and IT Glue or equivalent
– Experience in a service desk/helpdesk/MSP environment

You'll be a problem solver with strong communication skills who is comfortable conversing with end-users, and consulting with clients on their project needs.

The organisation are an industry accredited IT service provider who pride themselves on the progression and training opportunities for new and existing staff members. You'll be given the chance to advance your career hugely with in house training and accreditation's a regular, structured occurrence.

If you are interested in this role or looking for something similar please contact our Managing Consultant for this vacancy, Jamie Smith, on (url removed)

Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at (url removed)

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Keywords 2nd line, second line, MSP, managed service provider, windows, active directory, exchange, azure, Office 365, O365, apple, mac, imac, break fix, deployments, cyber security, compliance, project management, networks, Bristol

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