Job Description

Posted 2 weeks ago

We are looking for an experienced Scrum Master to join our growing team in Manchester, UK.

Role Overview

Working as part of our dynamic technology function, the Scrum Master will directly contribute to an award-winning digital platform that supports over 2,000 entrepreneurial travel businesses. You will help organise and coach our engineering teams in agile ways of working, positively driving key metrics and supporting the technology and platform modernisation journey.

Principal Accountabilities

Agile coaching and mentoring of the delivery teams, knowing when to lead from the front, side, or behind
Guiding the team on the facilitation of their ceremonies and ways of working whilst providing valuable input and coaching on how to improve and get more value out of the ceremonies
Enabling and guiding the team to drive their continuous improvement
Encouraging negotiation between the team, PO, and various other stakeholders, shortening feedback loops and ensuring everyone's views are considered
A very close ally to the Product Owner, offering insight into how value is sliced (vertical vs horizontal) and ensuring the team is fully engaged when refining PBIs
Helping the team to remove any impediments themselves whilst shielding the team from distractions that may arise beyond their control
Educate stakeholders outside the scrum team about how to inspect what the team is working on, advising what metrics offer insight and avoiding their misuse

Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including:

A competitive basic salary + annual company bonus
Flexible hybrid working model (2 days home, 3 days office)
Career development and promotional opportunities
25 days holidays (increasing to 28 after 5 years of service)
A Moments That Matter Day (annually)
Enhanced maternity/paternity pay
Holiday buy and sell (up to 5 days per year)
3 paid days charity leave
Company events, socials, and incentives
3x annual salary death in service benefit
Company pension scheme
Costco membership
Salary sacrifice, company car scheme
Cycle to Work Scheme
Employee Assistance Programme
Free breakfast, fruit, and hot/cold beverages
Referral scheme
Employee discount
Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)

Essential Skills

Key Requirements

3+ years in a similar role, demonstrating strong progression and an aptitude to learn and develop
You will not be afraid to use your voice to challenge or reinforce the status quo, guided by our values and behaviours
You will be a motivated problem-solver with good interpersonal skills, lead by example and help define agile processes within the company and serve as a mentor to others in the role
You will have a great customer-facing attitude, a strong interest in IT, and the ability to learn quickly
You will take pride in your personal brand and be an engaging influencer
Comfortable operating in fast-paced environments with informal ways of working
Naturally ambitious and hardworking with a flexible and positive approach to work

Desirable Skills

Certified Scrum Master or equivalent qualification beneficial.

Elevate your career in Agile project management – apply today to become our next Scrum Master and lead teams to new heights of efficiency and collaboration!

About Company

Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do – and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose – to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 300 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!

We are expanding at a phenomenal rate – on the back of our record year in terms of revenue (over £930m) – and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish